FAQ

General questions

How can I create a username to comment on articles and participate in the Community anonymously?
Go to www.grandparents.com/profile. If you are already logged in, you will see the profile page where you can create an anonymous username. If you are not logged in, it will prompt you to log in and then you will see your profile page where you can update your username. Note: you must be a member, free or premium, to comment on Grandparents.com [otherwise your email address is shown for your comments in the chat rooms]

How do I update my account profile information?
You may update your account profile information by going to the profile page located at www.grandparents.com/profile. On that page, you can update everything from username to address.If you are already logged in, you will see the profile page where you can create an anonymous username.  If you are not logged in, it will prompt you to log in and then you will see your profile page where you can update your username.

I forgot my password?
Go to the login page on Grandparents.com and click the link below the Password field that says "Forgot your password?" This will generate an email to you that contains a link and instructions to create a new password.

How can I enter giveaways?
To enter a Grand Giveaway, all you need to do is sign up for either a free or paid membership to the AGA. To register, go to www.grandparents.com/register. Plus, when you become an AGA member, you also gain access to the Grandparents.com Community, where you can comment on articles and connect with other members in our forums and blogs.

How do I unsubscribe from your newsletters?
We’re sorry to see you go! But if you want to unsubscribe from AGA/Grandparents.com newsletters, open any Grandparents.com/AGA newsletter, and click the “edit your email preferences” link in the footer of the newsletter.  Follow the directions to unsubscribe.

When I try to log in, I get a message that says my password is incorrect. Why does this happen?
Try typing in the password again ? it's possible that a letter or number was entered incorrectly. If you have forgotten your password and/or you would like a new one assigned to you, click here.

When I try to retrieve my password, I get a message that says that my e-mail address does not match any accounts at Grandparents.com. Why does this happen?
Try typing in a different e-mail address ? it's possible that you entered a different email address than the one you signed up with.

That didn't work. What now?
It's possible that you are a Grandparents.com newsletter subscriber-only, and have not yet created a full Grandparents.com account. To create an account, click "Register" at the top of any page on Grandparents.com

Can you e-mail me a copy of one of Grandparents.com's downloadable guides (i.e., 100 Free Things To Do With Your Grandkids, The Ultimate Holiday Guide)?
Sure. Just send an e-mail with your request to downloadhelp@grandparents.com and we will be happy to help you.

About the AGA

What is the AGA/Why should I join the AGA?
The American Grandparents Association is Grandparents.com’s membership organization dedicated to providing information, products and services to people 50 and over. The AGA has almost 2 million members who have access to important information and advice regarding their health and wellbeing, financial matters, family relationships, and more.
Benefits to the AGA include:

  • Exclusive content on matters that concern grandparents and boomers
  • An ever-growing collection of discounts and deals on shopping, travel, entertainment and more
  • Special group rates on insurance products and other services

What does AGA stand for?
AGA stands for the American Grandparents Association, which is Grandparents.com’s membership association dedicated to providing information, products and services to people 50 and over. The AGA has almost 2 million members.

How is the AGA different from Grandparents.com?
The AGA or American Grandparents Association is the membership association for Grandparents.com. Grandparents.com offers great content, forums and giveaways on our web site. The AGA offers members premium benefits including discounts and deals on shopping, travel, healthcare and other services.

How much does the AGA cost to join?  
It's free to join the AGA, but our premium membership—which comes discounts on shopping, travel, entertainment, health insurance and more—costs $15 per year.

What are the different levels of membership within the AGA?
There are two levels of AGA membership:

  • Basic Membership: Join for free by registering with your name and email address, and you'll become part of the AGA community, which gives you access to exclusive giveaways on Grandparents.com and alllows you interact with other members in the Grandparents.com Community forums.
  • Premium Membership: For just $15 per year Premium Members gain access to exclusive benefits including an ever-growing collection of discounts and deals on shopping, travel, entertainment and more, and special group rates on insurance products and other services

WIth both the Basic Membership or the Premium Membership you can register your spouse for free when you sign up.

I'm not a grandparent, can I still join the AGA?
Yes, everyone is welcome to join the AGA! Content focuses primarily on grandparents and boomers, and benefits are for everyone.

I go to Grandparents.com all the time. Am I a member of the AGA?
Just visiting the website doesn’t make you a member, but you can join for free! If you already have login credentials, meaning you can sign up for giveaways on Grandparents.com and can comment on articles, you are a member of the AGA. I can check your status for you and tell you whether or not you are a member of the AGA, have a free membership or a premium membership.

Where can I locate my AGA member number?
You can locate it on your profile page at www.grandparents.com/profile. Your member ID is also included in the welcome email you receive after registering for an AGA membership.  If you have additional questions, send an email to help@grandparents.com.

I am having trouble accessing my Premium Benefits, what should I do?
If you're having problems with your Premium Benefits, send an email to help@grandparents.com. They are ready and waiting to troubleshoot for you and will typically answer your email within 24 hours.

How can I contact the AGA?
You can send an email to aga@grandparents.com.

I don't want my Premium Membership anymore, how can I be a free member?
You can cancel your Premium Membership and be a free member by emailing help@grandparents.com. But did you know, with a premium membership, you also receive access to the AGA community forums, plus a series of premium member advantages, including an ever-growing collection of discounts and deals on shopping, travel, entertainment, and special group rates on insurance products and other services

I want to update my billing information, where can I do this?
Go to your Grandparents.com profile page at www.grandparents.com/profile Click the blue "Edit" button next to where it says "My Profile", then change any information you want, and finish by clicking "Save changes".

I have question about an AGA Premium Benefit—who can I ask about it?
Send an email with your question to help@grandparents.com. We are ready and waiting to answer any questions you have, and will answer your email immediately.

Have a question that isn't answered here? Email us at help@grandparents.com

Book Your Trip Here, and Save!

Compatibility Horoscope

How well do you get along with your grandchild and other family members? Want to know if your personalities mesh?

Find out here.